Accumulated damage to one of the vertical tracks caused the garage door to get off track and get stuck.
The first steps were to safely secure the door in place to keep it from moving. Then, we straightened the bent section in the track and pushed the popped rollers back inside them. After some lubrication to the rest of the rollers we tested the door's movement and the problem did not reoccur.
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* $29 service call - deducted from the service
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